-1) Account-related:
Click/tap here to return to the table of contents.
Topping Up:
How to top-up in the app:
How to add a new top-up method?
Users should not be topping up with too many payment methods.
-Users should not use 1 single payment method with multiple Revolut accounts: _https://community.revolut.com/t/account-blocked-i-top-up-two-revolut-card-with-the-same-prepaid-card/10686/2_
-Virtual card top-up method unsupported: _https://community.revolut.com/t/top-up-from-virtual-card-questions/12540/4_
-Reasons why a top-up has been declined: _https://community.revolut.com/t/please-close-up-and-go-away/12921/9_
-How to verify your top-up method: _https://community.revolut.com/t/verifying-the-card/12932/2_
-Why debit cards used for topping up need to be verified: _https://community.revolut.com/t/verify-debit-card/3712/3_
-3D-Secure:
Country/Bank-related Top-up Advice/Issues:
Account Top-up Limits:
-What the top-up limits are: _https://community.revolut.com/t/revolut-offshore-policy-and-money-laundering/2088/7_
-Why verification for top-ups beyond the limit is necessary: _https://community.revolut.com/t/verify-income-source/3211/3_
Initial daily top-up limits for new users?
-Top-up limits for new accounts increasing over time: _https://community.revolut.com/t/topping-up-limit/13283/6_
-How yearly top-up limits can be increased: _https://community.revolut.com/t/id-checks-compared-to-high-street-banks/13142/2_
-Verification for sole traders: _https://community.revolut.com/t/verification-of-source-of-funds-for-annual-top-up-limit/13325/4_
KYC/Identity Verification:
How do you verify your account?
Why it is required?
What documents are required:
Electronic identity verification:
Phone camera quality issues, need alternative way to upload documents:
Uploading images in chat:
Tap the paper clip icon to attach an image in Revolut chat.
Customer Support:
-Contacting Revolut via Twitter or Facebook: _https://community.revolut.com/t/in-app-support-chat/349/30_
-Contacting a customer support agent via live chat: _https://community.revolut.com/t/talking-to-a-human/4254/2_
-Sending a Direct Message to a Revolut staff member on this forum board: _https://community.revolut.com/t/account-blocked-chat-not-responding-for-14hours/12438/6_
-New forum user, cannot find Direct Message button: _https://community.revolut.com/t/card-not-working-on-transport-for-london-tfl/13128/7_
-Receiving a Direct Message from a Revolut staff member on this forum board: _https://community.revolut.com/t/cant-register-on-the-app/13170/6_
-How do I know if I am speaking to a :R: employee on this forum?: _https://community.revolut.com/t/are-revolut-ibans-working/13290/8_
-Customer support operating hours: _https://community.revolut.com/t/sudden-cut-off-from-support-at-18-00/13254/5_
-Non-Premium customer support operating hours as UKT, rather than GMT/BST: _https://community.revolut.com/t/chat-line-down/12952/4_
-Contacting customer service when logged out (e.g. Lost phone): _https://community.revolut.com/t/lost-sim-cant-log-in-no-more-money/5737/4_
-Disabling card using the phone hotline: _https://community.revolut.com/t/sudden-cut-off-from-support-at-18-00/13254/4_
Phone-related:
Direct links for downloading the Revolut app
iOS:
Revolut - Mobile Finance on the App StoreAndroid:
https://play.google.com/store/apps/details?id=com.revolut.revolut
Changing phone number.
Go to the ‘More’ section of our app, tap ‘Profile’ and then ‘Personal details’. You can edit your mobile number here. Then, you should log out via the bottom of the ‘Profile’ page and log back in with your new number to verify it.
If you cannot access the app as you need a 6-digit verification code message, please attempt to log in with your old mobile number and then select the option ‘I haven’t Received Code’ to speak to our in-app support.
Switching to a new phone
If you still have access to your SIM card (or a new one with the same phone number), you just need to log back in normally after downloading the :r: app
Else, you have 3 options to contact support and get this fixed, as they can change your phone number:
Contact support and wait
Try to log in with your old phone number and, when you’re asked for the pin, do not type it, but click Forgot? and then Support. You’ll be able to reach the support chat thereHead to Twitter
You might also want to reach :r: on Twitter, to see if they can speed things up: https://twitter.com/RevolutappInvoke the omnipotent @anon33247966
And he will (surely) do his administrative magic
Using Revolut on multiple phones?
I actually use my Revolut account on my 3 phones with the same phone number (and only one SIM). I just login normally on each device and enter the code given by SMS on my principal phone number. The app works perfectly on multiple devices simultaneously until you log out.
Different number whilst using Revolut abroad?
I am a UK Citizen and have a UK mobile number, however I am travelling in Canada at the moment for a few months, can I set up the app with my UK number but use it on my Canadian phone?
Yes but you need to keep in mind that if you log out and need to log back in, you’ll need to receive a SMS message (A numeric code that you need to enter into the Revolut app.).
As long as you don’t log out (Under normal circumstances you don’t log out unless you manually decide to do it, or uninstall the app.).
Yes but you need to keep in mind that if you log out and need to log back in, you’ll need to receive a SMS message (A numeric code that you need to enter into the Revolut app.).
This might be a challenge as you won’t be able to receive the text message.
Some carriers (Three has http://www.three.co.uk/feel-at-home.) have schemes where you can use your existing data plan and your existing number in countries outside the UK (e.g. US, Hong Kong, EU, …).
As long as you can receive inbound SMS messages (Revolut --Verification code–> Your phone.), that’ll be fine.
Biometrics (Finger-print login) disabled on Android?
For me was related to rooting. Removed /system/xbin/su and the fingerprint login came back.
Profile-related:
Changing incorrectly-entered name
I have a possible little problem with my given name and surname that seem to be mixed up in my account (hence on my card, and personal bank account names) - although I’m verified and using Revolut for a very long time without any issues.
It should be possible to switch the order of your name if it was entered by accident. However, you cannot manually do this in the app in the ‘profile’ area.
Therefore, you should talk to Revolut’s customer support staff and they can help you accordingly. Type ‘live agent’ in the support to bypass RITA and talk to someone directly.
Changing address
As I can see you have verified your account so you’re not able to change your personal information. To do it, you’ll need to contact our in-app support and provide a proof of address of your new address.
Fund Safety:
US-only (FBAR): Where are customer funds stored?
funds will be stored in a local US account.