Help/Advice General Discussion

-1) Account-related:

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Topping Up:

How to top-up in the app:
How to add a new top-up method?
Users should not be topping up with too many payment methods.

-Users should not use 1 single payment method with multiple Revolut accounts: _https://community.revolut.com/t/account-blocked-i-top-up-two-revolut-card-with-the-same-prepaid-card/10686/2_
-Virtual card top-up method unsupported: _https://community.revolut.com/t/top-up-from-virtual-card-questions/12540/4_
-Reasons why a top-up has been declined: _https://community.revolut.com/t/please-close-up-and-go-away/12921/9_
-How to verify your top-up method: _https://community.revolut.com/t/verifying-the-card/12932/2_
-Why debit cards used for topping up need to be verified: _https://community.revolut.com/t/verify-debit-card/3712/3_
-3D-Secure:

Country/Bank-related Top-up Advice/Issues:

Account Top-up Limits:
-What the top-up limits are: _https://community.revolut.com/t/revolut-offshore-policy-and-money-laundering/2088/7_
-Why verification for top-ups beyond the limit is necessary: _https://community.revolut.com/t/verify-income-source/3211/3_

Initial daily top-up limits for new users?

-Top-up limits for new accounts increasing over time: _https://community.revolut.com/t/topping-up-limit/13283/6_
-How yearly top-up limits can be increased: _https://community.revolut.com/t/id-checks-compared-to-high-street-banks/13142/2_
-Verification for sole traders: _https://community.revolut.com/t/verification-of-source-of-funds-for-annual-top-up-limit/13325/4_

KYC/Identity Verification:

How do you verify your account?
Why it is required?
What documents are required:
Electronic identity verification:
Phone camera quality issues, need alternative way to upload documents:
Uploading images in chat:

Customer Support:
-Contacting Revolut via Twitter or Facebook: _https://community.revolut.com/t/in-app-support-chat/349/30_
-Contacting a customer support agent via live chat: _https://community.revolut.com/t/talking-to-a-human/4254/2_
-Sending a Direct Message to a Revolut staff member on this forum board: _https://community.revolut.com/t/account-blocked-chat-not-responding-for-14hours/12438/6_
-New forum user, cannot find Direct Message button: _https://community.revolut.com/t/card-not-working-on-transport-for-london-tfl/13128/7_
-Receiving a Direct Message from a Revolut staff member on this forum board: _https://community.revolut.com/t/cant-register-on-the-app/13170/6_
-How do I know if I am speaking to a :R: employee on this forum?: _https://community.revolut.com/t/are-revolut-ibans-working/13290/8_
-Customer support operating hours: _https://community.revolut.com/t/sudden-cut-off-from-support-at-18-00/13254/5_
-Non-Premium customer support operating hours as UKT, rather than GMT/BST: _https://community.revolut.com/t/chat-line-down/12952/4_
-Contacting customer service when logged out (e.g. Lost phone): _https://community.revolut.com/t/lost-sim-cant-log-in-no-more-money/5737/4_
-Disabling card using the phone hotline: _https://community.revolut.com/t/sudden-cut-off-from-support-at-18-00/13254/4_

Phone-related:

Direct links for downloading the Revolut app
Changing phone number.
Switching to a new phone
Using Revolut on multiple phones?
Different number whilst using Revolut abroad?
Biometrics (Finger-print login) disabled on Android?

Profile-related:

Changing incorrectly-entered name
Changing address

Fund Safety:

US-only (FBAR): Where are customer funds stored?

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