Help/Advice General Discussion


#1

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Table of Contents:
-1) Account-related
-2) Currency Accounts and Currency Exchange
-3) Debit Card/Payments-related
-4) IBANs/Transfers-related
-5) Revolut Premium
-6) Revolut Credit, Revolut Insurance & Revolut Wealth
-7) Revolut for Business
-8) Cryptocurrencies



Top up Revolut with Bank acc
Amazon.com not accepting Revolut cards ?
International Transfer - How long does it take?
Simple credit to Revolut card
No reference number in title of bank transfer
New user
Spending or withdrawing dollars in Cambodia
Expense tracking : check button/indicator
#2

-1) Account-related:

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Topping Up:

How to top-up in the app:
How to add a new top-up method?
Users should not be topping up with too many payment methods.

-Users should not use 1 single payment method with multiple Revolut accounts: Account blocked: I top up two revolut card with the same prepaid card
-Virtual card top-up method unsupported: Top-up from virtual card questions
-Reasons why a top-up has been declined: Please close up and go away!!
-How to verify your top-up method: verifying the card
-Why debit cards used for topping up need to be verified: Verify debit card
-3D-Secure:

Country/Bank-related Top-up Advice/Issues:

Account Top-up Limits:
-What the top-up limits are: Revolut, offshore policy and money laundering?
-Why verification for top-ups beyond the limit is necessary: Verify income source

Initial daily top-up limits for new users?

-Top-up limits for new accounts increasing over time: Topping-up limit
-How yearly top-up limits can be increased: ID checks compared to High Street banks
-Verification for sole traders: Verification of source of funds for annual top-up limit

KYC/Identity Verification:

How do you verify your account?
Why it is required?
What documents are required:
Electronic identity verification:
Phone camera quality issues, need alternative way to upload documents:
Uploading images in chat:

Customer Support:
-Contacting Revolut via Twitter or Facebook: In-App Support Chat
-Contacting a customer support agent via live chat: Talking to a human
-Sending a Direct Message to a Revolut staff member on this forum board: Account Blocked Chat not Responding for 14hours
-New forum user, cannot find Direct Message button: Card not working on Transport for London (TfL)
-Receiving a Direct Message from a Revolut staff member on this forum board: Can't register on the app
-How do I know if I am speaking to a :r: employee on this forum?: Are Revolut IBANs working?
-Customer support operating hours: Sudden cut-off from support at 18.00
-Non-Premium customer support operating hours as UKT, rather than GMT/BST: Chat line down
-Contacting customer service when logged out (e.g. Lost phone): Lost SIM, can't log in, no more money
-Disabling card using the phone hotline: Sudden cut-off from support at 18.00

Phone-related:

Direct links for downloading the Revolut app
Changing phone number.
Switching to a new phone
Using Revolut on multiple phones?
Different number whilst using Revolut abroad?
Biometrics (Finger-print login) disabled on Android?

Profile-related:

Changing incorrectly-entered name
Changing address

Fund Safety:

US-only (FBAR): Where are customer funds stored?

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What is the maximum transfer limit?
Account blocked - 1400 GBP to pay bills today
Blocked accounts and difficulties with authentication
Account Review
Need to change phone number
Receiving USD from American Business to Revolut Account
Locked out of access to my account
Account blocked, Cannot contact support
Understanding annual limits
"Enter the four digit code present in the last recharge"
#3

-2) Currency Accounts and Currency Exchange:

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Currency Basics:

Introduction to how exchange rates work:

Currency Accounts:

Activating/deactivating currencies:
What currency is used when spending with the debit card?
Why is XYZ currency not available yet?
UK Non-domicile Tax Status: Are funds held in the UK?

Currency Exchange:
-What is currency exchange?: https://community.revolut.com/t/exchange-or-purchase-question/12930/2
-Better to Exchange Currency Beforehand or Pay on Purchase?: Using your card Abroad
-Fee-free Currency Exchange quota per month?: Convert foreign currency back to base currency
-What is the weekend exchange rate mark-up?: Weekend exchange-rate surcharge clarification
-Why the weekend FX rate mark-up exists: Exchange rates
-Why is there a difference between the mid-market rate and the Revolut rate?: Exchange rates

Currency Converter tool:

Deleting a currency pair:

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Multiple Currencies
#4

-3) Debit Card/Payments-related

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Physical Debit Cards:
-Each debit card will be unique and have its own card number: Second card - same 16 digit number?
-Deleted a debit card by accident: Terminated Card- Support able to activate it again?
-Ordering a replacement card: Replacing lost card abroad
-Are toll both/automatic petrol pump transactions unsupported?: First use France feedback
-Why are offline transactions (Toll booth, auto-petro pumps, in-flight purchases.) declined?: Non present transactions

Delivery Fees (Physical cards):

What are the physical card delivery fees?
Why a delivery fee is charged for debit cards.

Pin Codes (Physical Cards):

How do I change the PIN code for my debit card?
How should I manage my PIN codes?

Virtual Debit Cards:
-Differences between virtual cards and physical debit cards?: virtual card & a physical card differences?
-Why a fee is charged for virtual cards: REQUEST: Free virtual spare cards

Card Transactions:

How do I un-hide previously hidden transactions?
What is the yearly spending limit for debit cards?

ATM Withdrawals:

Why is there a monthly quota for fee-free ATM withdrawals?
ATM declined transaction, but funds removed from balance?
How do I recategorise cash transactions with another category?

Apple Pay: Apple Pay support

Country-related/Merchant-specific Advice/Issues:
-United Kingdom:

TfL/London Underground

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#5

-4) IBANs/Transfers-related

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Personal GBP Current Account (Sort code, account number):

Personal EUR IBAN:

How to find IBAN address?

-Sending SEPA payments: Best Way to send SEPA payment

Personal USD ACH/ABA number:
-Does the US use IBANs?: Revolut has landed in the USA!

International Transfers in General:
-How do non-personal IBANs work, and what are the limitations?: Depositing in AUD CNY etc into Revolut

Country/Bank-related Transfer Advice/Issues:
-Europe:
–France:
—Crédit Agricole: Add Revolut account to Paypal
–Greece:
—National Bank of Greece: Nikolaos Kordis
–Belgium:
—ING Belgium: transfered euros from belgium ING account to local revolut euro account, will it work?
-US:
–Charles Schwab’s brokerage: USD Wire transfer from Schwab brokerage account
-Canada:
–TD Canada Trust Bank: How to transfer CAD to TD Canada Trust Bank?

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Money transfer
how do i find out what my IBAN and BIC/SWIFT No is?
Top up From Bank not credited - Mistakes ?
#6

-5) Revolut Premium

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Premium Plan-related:

Can I get a Premium card by signing up and then cancel my free trial?

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#7

-6) Revolut Credit, Revolut Insurance & Revolut Wealth

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Revolut-to-Revolut user transfer (P2P):

How long does a Revolut user to Revolut user transfer take?
Minimum amount for a Revolut user-to-user transfer?

Revolut Credit:

Revolut Insurance:

Revolut Wealth:

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#8

-7) Revolut for Business

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Onboarding:

Differences between Revolut Premium and Revolut for Business?
Should sole traders use Revolut for Business or opt for the consumer product?

Debit Cards:

Spending limits can be imposed on debit cards.

Currency Accounts & Currency Exchange:

Open API & Third-party Integrations:

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Understanding annual limits
#9

-8) Cryptocurrencies

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#10

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#11

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#13

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#14

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#15

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#16

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#17

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#18

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#19

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#20

Super helpful @capital! Thank soooo much, much appreciated.

I will definitely share it with the team!