Cannot follow App instructions to add cash to card from bank account. under “request money” it insists on saying “invite friends to Revolut”. I JUST WANT TO ADD SOME CASH FOR A HOLIDAY!!!
Have spent 30 minutes on this. Time short and cash rich so have transferred my £5 blance back to my bank and will NOT USE THIS PRODUCT AGAIN.
Please don’t get irritated with me. I’m only a customer offering help
My bosses don’t exist yet (they’re not my bosses yet) as I’m not a employee or related to Revolut in any way more than you are.
Therefore, I have the complete freedom to tell you that being rude will take you nowhere here, that Seedrs is an independent company that does not care about your, my or anybody else’s opinion about Revolut and that threatening people after being unable to find a button is somehow childish and, once again, rude
By the way, if you finally get in touch with Seedrs, it would be wise to ask them where the Top-up button is. They might know the secret.
EDIT: I can understand you’re frustrated, confused and somehow irritated. This happens, we all do, but please, try to be nice and read the info carefully. Both things will make the experience better for everyone
Reopening App did the trick thank you.Your guidance was correct but the
system is flawed. Apart from that guidance I would be cutting up my card
Revolut (and perhaps Seedrs who fronted an investment raising for
Revolut recently and therefore need to understand users frustrations)
need to know that a hugely basic function was not available to a
customer who was LOCKED into a part of the App which would not revert to
the main page. I will ensure that they both hear about it. There are
several competitors out there in a huge market and I do want Revolut to
Did not mean to come across as being rude. My “irritation” was not
groundless and I will use it constructively and let the company know
that they need better guidance on their website…and perhaps another
addition to the FAQ pages.
Frustration? Yes! I am about to use the card abroad for the first time
and recommended it to two others who are coming on an overseas trip with
me shortly; I did not want them to have a similar experience.
Apart from that guidance I would be cutting up my card today= exactly
the stuff that you need to pass on. (After my late night last night I
have spoken to 3 people today who have opened accounts in the past 2
weeks and all of them have had trouble understanding from the website
exactly how it all works. Quote from one “If you hadn’t recommended
Revolut I would not have bothered having tried to make sense of the
website”. Just thought you should know. (It all started when a City
friend recommended Revolut to me.)