Help/Advice General Discussion

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Table of Contents:
-1) Account-related
-2) Currency Accounts and Currency Exchange
-3) Debit Card/Payments-related
-4) IBANs/Transfers-related
-5) Revolut Premium
-6) Revolut Credit, Revolut Insurance & Revolut Wealth
-7) Revolut for Business
-8) Cryptocurrencies


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-1) Account-related:

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Topping Up:

How to top-up in the app:
How to add a new top-up method?
Users should not be topping up with too many payment methods.

-Users should not use 1 single payment method with multiple Revolut accounts: Account blocked: I top up two revolut card with the same prepaid card
-Virtual card top-up method unsupported: Top-up from virtual card questions
-Reasons why a top-up has been declined: https://community.revolut.com/t/please-close-up-and-go-away/12921/9
-How to verify your top-up method: verifying the card
-Why debit cards used for topping up need to be verified: Verify debit card
-3D-Secure:

Country/Bank-related Top-up Advice/Issues:

Account Top-up Limits:
-What the top-up limits are: Revolut, offshore policy and money laundering?
-Why verification for top-ups beyond the limit is necessary: Verify income source

Initial daily top-up limits for new users?

-Top-up limits for new accounts increasing over time: Topping-up limit
-How yearly top-up limits can be increased: ID checks compared to High Street banks
-Verification for sole traders: Verification of source of funds for annual top-up limit

KYC/Identity Verification:

How do you verify your account?
Why it is required?
What documents are required:
Electronic identity verification:
Phone camera quality issues, need alternative way to upload documents:
Uploading images in chat:

Customer Support:
-Contacting Revolut via Twitter or Facebook: In-App Support Chat
-Contacting a customer support agent via live chat: Talking to a human
-Sending a Direct Message to a Revolut staff member on this forum board: Account Blocked Chat not Responding for 14hours
-New forum user, cannot find Direct Message button: Card not working on Transport for London (TfL)
-Receiving a Direct Message from a Revolut staff member on this forum board: Can't register on the app
-How do I know if I am speaking to a :r: employee on this forum?: Are Revolut IBANs working?
-Customer support operating hours: Sudden cut-off from support at 18.00
-Non-Premium customer support operating hours as UKT, rather than GMT/BST: Chat line down
-Contacting customer service when logged out (e.g. Lost phone): Lost SIM, can't log in, no more money
-Disabling card using the phone hotline: Sudden cut-off from support at 18.00

Phone-related:

Direct links for downloading the Revolut app
Changing phone number.
Switching to a new phone
Using Revolut on multiple phones?
Different number whilst using Revolut abroad?
Biometrics (Finger-print login) disabled on Android?

Profile-related:

Changing incorrectly-entered name
Changing address

Fund Safety:

US-only (FBAR): Where are customer funds stored?

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-2) Currency Accounts and Currency Exchange:

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Currency Basics:

Introduction to how exchange rates work:

Currency Accounts:

Activating/deactivating currencies:
What currency is used when spending with the debit card?
Why is XYZ currency not available yet?
UK Non-domicile Tax Status: Are funds held in the UK?

Currency Exchange:
-What is currency exchange?: https://community.revolut.com/t/exchange-or-purchase-question/12930/2
-Better to Exchange Currency Beforehand or Pay on Purchase?: Using your card Abroad
-Fee-free Currency Exchange quota per month?: Convert foreign currency back to base currency
-What is the weekend exchange rate mark-up?: Weekend exchange-rate surcharge clarification
-Why the weekend FX rate mark-up exists: Exchange rates
-Why is there a difference between the mid-market rate and the Revolut rate?: Exchange rates

Currency Converter tool:

Deleting a currency pair:

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-3) Debit Card/Payments-related

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Physical Debit Cards:
-Each debit card will be unique and have its own card number: Second card - same 16 digit number?
-Deleted a debit card by accident: Terminated Card- Support able to activate it again?
-Ordering a replacement card: Replacing lost card abroad
-Are toll both/automatic petrol pump transactions unsupported?: First use France feedback
-Why are offline transactions (Toll booth, auto-petro pumps, in-flight purchases.) declined?: Non present transactions

Delivery Fees (Physical cards):

What are the physical card delivery fees?
Why a delivery fee is charged for debit cards.

Pin Codes (Physical Cards):

How do I change the PIN code for my debit card?
How should I manage my PIN codes?

Virtual Debit Cards:
-Differences between virtual cards and physical debit cards?: virtual card & a physical card differences?
-Why a fee is charged for virtual cards: REQUEST: Free virtual spare cards

Card Transactions:

How do I un-hide previously hidden transactions?
What is the yearly spending limit for debit cards?

ATM Withdrawals:

Why is there a monthly quota for fee-free ATM withdrawals?
ATM declined transaction, but funds removed from balance?
How do I recategorise cash transactions with another category?

Apple Pay: Apple Pay support

Country-related/Merchant-specific Advice/Issues:
-United Kingdom:

TfL/London Underground

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-4) IBANs/Transfers-related

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Personal GBP Current Account (Sort code, account number):

Personal EUR IBAN:

How to find IBAN address?

-Sending SEPA payments: Best Way to send SEPA payment

Personal USD ACH/ABA number:
-Does the US use IBANs?: Revolut has landed in the USA!

International Transfers in General:
-How do non-personal IBANs work, and what are the limitations?: Depositing in AUD CNY etc into Revolut

Country/Bank-related Transfer Advice/Issues:
-Europe:
–France:
—Crédit Agricole: Add Revolut account to Paypal
–Greece:
—National Bank of Greece: Nikolaos Kordis
–Belgium:
—ING Belgium: transfered euros from belgium ING account to local revolut euro account, will it work?
-US:
–Charles Schwab’s brokerage: USD Wire transfer from Schwab brokerage account
-Canada:
–TD Canada Trust Bank: How to transfer CAD to TD Canada Trust Bank?

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-5) Revolut Premium

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Premium Plan-related:

Can I get a Premium card by signing up and then cancel my free trial?

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-6) Revolut Credit, Revolut Insurance & Revolut Wealth

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Revolut-to-Revolut user transfer (P2P):

How long does a Revolut user to Revolut user transfer take?
Minimum amount for a Revolut user-to-user transfer?

Revolut Credit:

Revolut Insurance:

Revolut Wealth:

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-7) Revolut for Business

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Onboarding:

Differences between Revolut Premium and Revolut for Business?
Should sole traders use Revolut for Business or opt for the consumer product?

Debit Cards:

Spending limits can be imposed on debit cards.

Currency Accounts & Currency Exchange:

Open API & Third-party Integrations:

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-8) Cryptocurrencies

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Super helpful @capital! Thank soooo much, much appreciated.

I will definitely share it with the team!

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