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How to top-up in the app:
How to add a new top-up method?
Users should not be topping up with too many payment methods.
Tomorrow I have top up my account with 3 differents cards (mine, my father’s and my mother’s card) because I needed to have enough money to pay my rent. I know now it is a very bad solution!
Because now my account is blocked and I can’t use my revolut card.
-Users should not use 1 single payment method with multiple Revolut accounts: Account blocked: I top up two revolut card with the same prepaid card
-Virtual card top-up method unsupported: Top-up from virtual card questions
-Reasons why a top-up has been declined: https://community.revolut.com/t/please-close-up-and-go-away/12921/9
-How to verify your top-up method: verifying the card
-Why debit cards used for topping up need to be verified: Verify debit card
Country/Bank-related Top-up Advice/Issues:
Account Top-up Limits:
- What the top-up limits are: Revolut, offshore policy and money laundering?
- Why verification for top-ups beyond the limit is necessary: Verify income source
Initial daily top-up limits for new users?
For newly added cards, most of our users will have a top-up limit between £1000-£3000 (or currency equivalent) per 24 hours. Some users may find they have a lower daily limit to begin with, however, your daily top-up limits will increase over time. We suggest:
Try and top-up your desired amount. If the amount is over your top-up allowance, you will receive a pop up message notifying you of the daily limit for that card and how much you can top-up today. If you wish to top-up more than your daily limit, you can use another debit or credit card, alternatively top-up via bank transfer. Unfortunately for security reasons we cannot provide the specific details around how your top-up limits are calculated.
-Top-up limits for new accounts increasing over time: Topping-up limit
- How yearly top-up limits can be increased: ID checks compared to High Street banks
-Verification for sole traders: Verification of source of funds for annual top-up limit
How do you verify your account?
Why it is required?
What documents are required:
Electronic identity verification:
In order to be able to use Revolut, you need to verify your account. This policy is in line with a UK banking regulation called 'Know your Customer’ (KYC) and is the process of a business verifying the identity of its clients. It is simply an anti-corruption and fraud measure.
However, some UK users won’t need to verify their identity, as we’ll do it electronically behind the scenes. UK users should try and top-up their Revolut account with a debit card first.
If we can’t verify your identity electronically, you will be prompted to do the following:
Go to the ‘More’ section of our app, tap ‘Profile’ and then ‘Verification & limits’. You will be need to take a photo of a valid government issued photo ID and a photo of your face. We may request a copy of your legal right to remain (e.g. visa, residence permit) if you provide a passport issued in a country outside of the European Union.
Phone camera quality issues, need alternative way to upload documents:
Uploading images in chat:
-Contacting Revolut via Twitter or Facebook: In-App Support Chat
-Contacting a customer support agent via live chat: Talking to a human
-Sending a Direct Message to a Revolut staff member on this forum board: Account Blocked Chat not Responding for 14hours
-New forum user, cannot find Direct Message button: Card not working on Transport for London (TfL)
-Receiving a Direct Message from a Revolut staff member on this forum board: Can't register on the app
-How do I know if I am speaking to a employee on this forum?: Are Revolut IBANs working?
-Customer support operating hours: Sudden cut-off from support at 18.00
-Non-Premium customer support operating hours as UKT, rather than GMT/BST: Chat line down
-Contacting customer service when logged out (e.g. Lost phone): Lost SIM, can't log in, no more money
-Disabling card using the phone hotline: Sudden cut-off from support at 18.00
Direct links for downloading the Revolut app
Changing phone number.
Go to the ‘More’ section of our app, tap ‘Profile’ and then ‘Personal details’. You can edit your mobile number here. Then, you should log out via the bottom of the ‘Profile’ page and log back in with your new number to verify it.
If you cannot access the app as you need a 6-digit verification code message, please attempt to log in with your old mobile number and then select the option ‘I haven’t Received Code’ to speak to our in-app support.
Switching to a new phone
If you still have access to your SIM card (or a new one with the same phone number), you just need to log back in normally after downloading the
Else, you have 3 options to contact support and get this fixed, as they can change your phone number:
Contact support and wait
Try to log in with your old phone number and, when you’re asked for the pin, do not type it, but click Forgot? and then Support. You’ll be able to reach the support chat there
Head to Twitter
You might also want to reach on Twitter, to see if they can speed things up: https://twitter.com/Revolutapp
Invoke the omnipotent
And he will (surely) do his administrative magic
Using Revolut on multiple phones?
Different number whilst using Revolut abroad?
Yes but you need to keep in mind that if you log out and need to log back in, you’ll need to receive a SMS message (A numeric code that you need to enter into the Revolut app.).
As long as you don’t log out (Under normal circumstances you don’t log out unless you manually decide to do it, or uninstall the app.).
This might be a challenge as you won’t be able to receive the text message.
Some carriers (Three has
http://www.three.co.uk/feel-at-home.) have schemes where you can use your existing data plan and your existing number in countries outside the UK (e.g. US, Hong Kong, EU, …).
As long as you can receive inbound SMS messages (Revolut --Verification code–> Your phone.), that’ll be fine.
Biometrics (Finger-print login) disabled on Android?
Changing incorrectly-entered name
It should be possible to switch the order of your name if it was entered by accident. However, you cannot manually do this in the app in the ‘profile’ area.
Therefore, you should talk to Revolut’s customer support staff and they can help you accordingly. Type ‘live agent’ in the support to bypass RITA and talk to someone directly.
US-only (FBAR): Where are customer funds stored?
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