I transferred money from my revolut account to a Canadian bank account over 2 weeks ago. The recipient provided the wrong name on the beneficiary bank account and it was rejected.
The money has not been reverted back to me and the recipient also does not have it so it is lost somewhere between the bank and revolut.
Both parties are extremely frustrated and progress is disappointingly slow on the chat with little to no answers. It was not a small sun of money and the financial distress is upsetting after huge efforts to resolve the issue are ongoing by me.
The person youâre replying to hasnât posted and been logged in here since 2019. The account hasnât been anonymised, but itâs unlikely they are going to see your post.
Money lost between banks can be really annoying, unfortunately thatâs definitely a case for support, not other customers. If youâre not getting anywhere with support or support has exhausted your patience, I would suggest a formal complaint: formalcomplaints@revolut.com
Welcome to our community @Ailishdunne23. I completely understand your concern here and I would react the same way if this happened with me.
Generally, funds should be returned automatically in 8-16 days. To check the date when your funds will be released, go to your transactions history, and choose the payment you want to check. Once you tap on the payment, youâll see the reversal date under the payment location.
If you still donât receive the fund after the specified date, please chat to us! Weâre more than happy to help you out.
Sorry to hear about the problem. If you have a retail account, kindly contact us through social media channels so that we can look into your issue individually.
If you have a business account, then kindly follow the link Graham posted.
community 
. I completely understand your concern here and I would react the same way if this happened with me. 
