Selfie is not working

can’t authenticate my a/c .doesnt work done selfie still not working
any ideas

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Welcome to our :r: community @stephenharvey. :wave:

Sorry to hear that your selfie is not getting verified. :frowning_face: Follow these steps when taking a selfie:

  • Find good lighting, remove anything covering your face (e.g. glasses, or a hat) and ensure you are the only person in the image;
  • Approve access to your camera;
  • Move your face into the oval in the middle of the screen → the oval will turn green;
  • Press the image capture button to take an image (in some cases the photo will be taken automatically);
  • Confirm that the selfie image is clear. Press confirm and continue the sign-up process.

Hope this helps. :sunflower:

SG | Community Team

Image capture button doesn’t light up to verify selfie so can’t signin or change passcode

@stephenharvey , May I know are you using the updated app? :thinking:

SG | Community Team

Yes using app .press authenticate
But doesn’t connect

I am so sorry to hear that @stephenharvey. :frowning_face:

Can you please contact us by Social Media channels so that we can help you individually? :thinking:

SG | Community Team

sorted now thanks for your help

1 Like

That’s great to hear @stephenharvey.:star_struck:

Please let us know if you need any other help. :people_hugging:

SG | Community Team