@SolidMat974 Hello, Welcome to our community. 
I acknowledge your concern about the verification process, and it is completely understandable. 
Please try the below basic trouble shooting methods :
- Make sure you have the latest version of the app.
- Tap on the notification you receive in the app, follow the instructions from the e-mail we’ve sent you.
- Use a different device if your camera isn’t working.
- Submit documents which support your right to remain in the country.
- We can’t accept a driving licence as a valid ID.
If the issue still persists you can contact us through our Social media channels using this link and our team will address the issue and resolve any other concerns you may have. 
Veda | Community Team