Unable to access account

[Reep]

I have exactly the same problem. After I updated the app (as requested by Revolut) i enter my pin and then the round charging sign goes on for forever. I have already sent an email but have received no reply. I am really getting frustrated about this, I have no means of accessing my account. This is not possible.

[AshWub]

Hi. I’m struggling to get into my account! Can you help please

[Frank]

I cannot verify identity

That’s the way to go. Please, everyone. And if it worked for you, come back here, help spread the word that this forum isn’t a support channel and no option to get in contact with support staff. Happy new year!

[Kuczynskiwojciech]

Hi there.
I’ve logged in using my old phone number which I don’t have access to anymore so I can’t get access to app.
Can you please help me resolve this issue.

[Joanna]

Hi! I couldn’t change my address in the app so I reupload app and no get stuck as I not able to log in. Can you kindly let me know what is wrong with app?? I need this access ASAP

[JohnnyZenith]

I also cannot access my account.

[PoelieV]

The last time @anon71086934 has visited this community was in July 2018…

This is a user community, there is no Revolut support here.

[JohnnyZenith]

That’s nice, but the problem still remains. Can you or anybody help? Thanks

[PoelieV]

As said this is a user community. So I am a Revolut user/customer just like you. I don’t have access to your account.
This community isn’t a Revolut support channel. Try to contact Revolut support through an actual support channel.

Please read this first for help! How to contact Revolut.

I created this thread so new users can see the information they seek right away. I think these two points answer most of the questions I have read here in the past few weeks. There is NO telephone number to talk to a live agent from . If you want to contact Revolut for a complaint then please click here. For further help please take a look at the Help centre here. The official Facebook account is here. The official Twitter accou…

[Miaflynn1]

This is happening to me also

[cgommichon]

Hi all!

I made an account a while back but it was bugging so I deleted the app and re installed it. Now that I want to log back in it keeps telling me that they have to verify my identity. However they have been ‘verifying’ my identity for over a week now! What can I do?
thanks

[jkforde]

Best channel to contact them on is Twitter it seems if you can’t use the app

[Sabri1]

Hi, can you help me i have a same problem, thanks.

[PoelieV]

Unable to access account

The last time @anon71086934 has visited this community was in July 2018… This is a user community, there is no Revolut support here.

Please read this first for help! How to contact Revolut.

I created this thread so new users can see the information they seek right away. I think these two points answer most of the questions I have read here in the past few weeks. There is NO telephone number to talk to a live agent from . If you want to contact Revolut for a complaint then please click here. For further help please take a look at the Help centre here. The official Facebook account is here. The official Twitter accou…

[Mark14]

I fact ory reset my phone It’s been nightmare Round and round in circles with revolut over 15 6 digit codes What phone number do they want !!! IT JUST KEEPS ASKING I have given up i shall spend balance on card and then that’s that

[teodoramiscov]

Hello. I am having the same issue. I can’t log in at all into my account, it says it’s a wrong password, and when I try to create a new account it says that there already is one. I have tried resetting my password but I don’t get an email. Please help.

[Meduciux]

Hi, I am trying to change my old phone number with a new one, however system is sending 6 digits I need to the old one which I dont have… Does anyone knows how I can change my number without old number… Thanks

[damyan2]

Hey, I could not find how to reach out to you directly.

I have a similar issue where I cannot reset my password and my card did not arrive by mail, so I am effectively locked out of my account.

Would you be able to help?

[PoelieV]

anon33247966 (AndreasK) is a former staff member of Revolut that isn’t active anymore in this community, that is why his account is anonymised (“anon”).

Cannot log in to Revolut app, need help !!

Hey there @PedroAl, AndreasK, no longer works at Revolut and is why there is no answers to questions directed to him. We have got support channels set up to help where needed. Should you be in need of help, send a direct message to us over our Facebook page or mention us in a Tweet so that our social media team could get you the needed help

[damyan2]

Oh, I see! Thank you for letting me know however I am not signed up on neither… Is there any other way I can reach out to a Revolut representative?