I am sorry that you are unable to reset your passcode @Sylv. 
I would request you to kindly contact us through social media channels so that they can unban your account and your issue can be resolved. 
SG | Community Team
I am sorry that you are unable to reset your passcode @Sylv. I would request you to kindly contact us through social media channels so that they can unban your account and your issue can be resolved.
SG | Community Team