Same here. New card, correctly topped up (that -of course- works). Tried an operation to buy concert tickets online and got declined twice.
Same operation with my standard card worked instantaneously.
If this happens again once, I’ll opt out!
I’ll get in touch with Revolut to understand, but my first experience is not good.
-P
If I may input here as its a new card.
I had exactly the same problems and also my regular passed through
immediately after Revolut was declined.
It seems that you have to use the card a few times for it to regularise and
there are some places that will not accept this type of card like auto gas
stations. However now I know the score it works well…just have that
all important initial patience
@anon33247966 Hmmm Would it be an option for you to remove some of the personal data in this thread? I mean does really everyone with access to this forum need to see the telephone numbers of those users?
Andreas you asked for the telephone number stating that you could not
indentity the account without it. Once you had it as moderator you should
then remove it. so please do so thank you David
Hi I can’t say I have found this to be the case, dealing with Andres as I
have been. Although initially I had a few clitches they were soon resolved
and now my card works A-OK with one or two exceptions such as auto-pay gas
stations and the like
Just keep at them I am sure your problems will be resolved. Best David
They have consultants of different levels. Rita is just a robot, to show quick response. Maria, first connected alive, doesn’t read my messages, doesn’t looks at account status. Maria responds with an hour intervals and keeps messaging “due to your inactivity I must drop this chat”.
Monica, connected day later solved my problem without asking a question. She connected to my accout, she read my messages.
The problem is solved now.
The root remains, however. Revolut needs replace the message " we will solve the question in 10 minutes".
I am pleased you got this sorted as its a first class system once you get
familiar with it. best David
This is great news I am please for our card company.
Having been ripped off for years by greedy Banks and Bureau D’ Changes this
is so innovated.
I feel like camping outside my local Bureau D’ Change advising clients
telling them them to use REVOLUT and giving examples as to why they should.
Well done team best David
hello, Andres, I trust you are well. I have just been charged a fee for
withdrawing €500 this is my first withdrawal in months and according to my
agreement with you there should be no fee on this transaction please
explain thank you DAVID
Hi Andreas.
Completely new to this so replying to this old message. I can’t seem to direct message you for some reason (or I do not know how to).
I opened my account recently, topped up by 100 euros only but my card will not work.
Any help would be appreciated.
Thanks
Shahrukh
Hi Shahrukh…there will usually be a good reason for this which will
be resolved in a matter of time.
This Revolut team a really looking after your best interest and are
totally on the ball with your security. I lost my wallet yesterday(stolen?)
with all my cards etc, and there was an immediate block on my account.
Give the team a little space to sort things and they will.
Best David.
Hey! As I can see your account was unverified and you have just verified it. Your card should be working now 
Why has my money transfer limit been reduced to only £250 and done so
without reference to me. This is not good service.
Please explain thank you David
For newly added cards, most of our users will have a daily top-up limit between £1000-£3000 (or currency equivalent). Some users may find they have a lower daily limit to begin with, however, your daily top-up limits will increase over time.
This is not a newly added card this is a replacement for the one that went
missing. Andres I have been with you about a year. I told you at the start
any thing less than £500 would not be sufficient. I have enjoyed £500
transfers to date why did you change it, Please readjust my limit back to
£500 today if possible and advise.
David
Hi David.
Unfortunately I cannot change the daily top up limits. Also, this is a new card, as you have recently added it.
I have not added it I have replaced the one I lost/stolen, surely you can
see that. You need to be more flexible in these situations
That means that the card you added has different PAN, therefore it is considered as a newly added card.
Ok Andres but you are not being very helpful know that I need a larger
transfer amount.