Hi Andreas yes this it. John my son has sent you photo copies of the ATM
receipts. Last night I withdrew 400 Euros. It came up on the screen pluse
the screen with the 1,8 ATM fee as you will see on the receipt and asked if
I wanted to continue I pressed yes.
That shouldn’t have been that, in fact as it was this morning when I
Withdrew 40 Euros. I will come back to this below.
This morning I went to the bank and saw Snr Jose Escriva, fortunately I
speak Spanish as there was no way this man was going to be helpful.,he
would not believe my Revolut Card was in Euros insisting it must be in
pounds and argued the point. I was not prepared to get into an argument but
insisted he was incorrect and that he checked ,ATM machine, he went and
then came back insisting there was no fault on the bank. I then produced my
receipt and showed him the first entry which clearly shows the transaction
made and where It clear States amount of Transaction 401.80 Euros.
I was not prepared to leave until he explained how Sterling ever came into
the equation as it was a straight forward Euro withdrawal.
At this stage I requested that he physically came outside to the ATM and
Imshowed him exactly the procedure I followed last night. Only this time I
choose the lowest option being 40 Euros…it came up on the screen as
41.80 and asked if I Wanted to proceed. I pressed yes and took the money.
No fuss no hassle and no mention of Sterling.
Again I asked why Sterling was even brought in to the transaction. He gave
no answer. I requested a refund he typical shrugged his shoulders with
palms held open, typical Spanish style.
I could see Inwas not going to get any further forward, but told him I
would report the incident to the Regultory Bofy in the Bank of Spain.
Andreas at no time did I Authorise this transaction with Sterling involved
I mean why would I? The whole point of my Revolut Card is to cut costs not
to incur more.
However the bottom line has to be the Question of Why Sterling ever came
into the transaction when my recept clearly states AMOUNT OF TRANSACTION
Should it be possible to decline this transaction I will. Please let me
Finally I am sorry for these problem. I detest problems, any problems, as I
try to make my life run sweet and problem free.
Best wishes David