Customer service could be improved but they get there in end and the system
really works well. In fact it’s fantastic in givin the ordinary person
control over their finances. Greedy banks have had their way for long
enough. I am so pleased to be in Revolut.
Keep posting they will answer you best David10B
@ciconnor have you tried the other contact methods?
“Customer Support can be contacted through the Revolut App, via email at support@revolut.com or via phone at +44 (0) 203 725 7583”
Hello @ciconnor,
Really sorry to hear that.
Just to clarify, you have a pending transaction so the funds are blocked, so the second attempt has failed due to insufficient balance (as a part of your funds is pending).
As I can see an agent has responded to your query.
p.s There is a 750£ transaction limit after which our users have to verify their identity with us. If you go to the Profile section of the app and verify your identity there. Your son need to verify his account so he can receive more funds.
If you have more questions please let me know.
Best,
Andreas K.
Hi Cathrine just read the reply from Andreas. This was almost much the same
as my position.
It is unfortunate the lack of weekend customer support but I am sure that
as the company matures that need will definitely be addressed. Once you
have these initial niggles ironed out your account should run as smoothly
as mine is now doing. Good luck with best wishes David 10B
Support is supposed to be available Mon-Fri: 0800 - 2200 (UK time) and Sat-Sun: 1200 - 1800 (UK time).
Hello Andres and Community
Just to let you know that I recovered my erroneously charged fees…
I took my claim direct to the CEO of the bank concerned who agreed that it
was a genuine mistake due to the fact that the ATM was I sufficiently
illuminated. They actually came at my request, to inspect the ATM machine.
What I did find unpalletsble was Andrea’s flat refusal to help me in was
obviously a genuine error. I trust that customer service will improve as
the great service of Revolut in general improves. Best wishes to all card
holders David
Hello David.
I’m extremely sorry you feel that way & I’d like to express my apologies if you haven’t received the highest support than expected.
However, I would like mention that, I have done whatever was possible to help you at anytime when you had any issues.
I was in contact with you both via the support chat on the app and via the community page.
In regards, you have contacted us as your account was locked and I have responded to your query and managed to solve the issue straight away.
You had a pending transaction & we’ve explained to you that unfortunately, we have to wait 10 days so we can revert it back, unless you get in touch with merchant and the get the auth. codes.
Moreover, you have contacted us regarding ATM’s fees, again I have responded to you here & you my colleague via the in-app support chat, explaining what has happened. Unfortunate, as this was ATM fees we couldn’t do much. The ATM provider requested the funds from your GBP balance and then double-converted it to EUR.
Lastly I would like to ensure you that I’ll personally take your feedback into serious consideration.
Regards,
Andreas K.
Hi Andres I am glad you take my feed back seriously as I take my Revolut
Card holder-ship extremely seriously. Therefore if indeed you do then you
may see my dismay at the dismissive tone of your last email where you more
or less implied thats it you are on your own. You never even bothered to
ask how such a mistake was possibly made.
Anyway as it was a genuine mistake I had it rectified. The bank could see
they were in the wrong and have now taken steps to better illuminate their
ATM. Also please be mindful this was the first time I had used mu Revolut
Card
You state: Moreover, you contacted us regarding ATM’s fees, again I have
responded to you here and you my colleague via the in-app support chat,
explaining what has happened. Unfortunate, as this was ATM fees we couldn’t
do much. The ATM provider requested the funds from your GBP balance and
then double-converted it to EUR.
I would have thought those circumstances would have alerted you to the fact
that there was something wrong as that process destroys the whole
concept/purpose of having a Revolut Card does it not?
OH YES AT THAT TIME I DID NOT HAV E A STERLING BALANCE AS I ALWAYS CONVERT
TO EUROS IMMEDIATELY ON TRANSFERRING STERLING FUNDS
Thank you David
Hello Andres I trust you are well. I had a problem using my card at an
automatic unmanned gas station. It was rejected several times. I always use
this gas station as their prices are good. I run a Ford Explorer and my top
usually runs to 70 euros. There was 120 euros on my card. I am always
mindful of my balance. Any ideas why this happened please. Best David
I’m guessing the answer is that prepaid cards are sometimes not accepted at some gas stations. IIRC, this was mentioned in another thread.
thanks for that I had guessed it was something like that its a pity you are
not forewarned as I wasted over half an hour there as the machine would not
return my card and they had to send out a technician.
All in all,this is a great service by Revolut I am well pleased and it will
get better when they sharpen up on customer services
David, you could have easily been informed about that. There are several sources on these pages and under FAQ section of Revolut website drawing attention precisely to payments at unmanned positions.
I’m with @David10b on this. It’s one thing to have a card refusal. We’ve all had that from time to time. It’s entirely another thing to have your card eaten by a machine. While I don’t see the rationale for a machine keeping a legit card, I also don’t see that it’s at all Revolut’s fault.
You don’t want customers to have to guess if their legit card is going to be eaten or not. FAQ warning or not, a legit card should not be eaten.
Yes there probably are, never having had a prepaid card previoudly, never
having a problem with my regular cards at Auto pay Gas Stations, I never
thought to look., initial teething problems are to be expected. It’s
working great now that I know, no auto gas stations in future
I seem to have a problem registering my card with Amazon. Initially I did
put the wrong end date but rectified that, but now it tells me my card
number is wrong when it’s not. Next my card was rejected in my supermarket.
Revolut told me it was a problem with the supermarket’s card reader, it was
not as it immediately passed my regular card no problems.
Nothing more embarrassing than having a card rejected when you know your
account is in credit.
Any ideas why these problems the nDavid
Could you please send me a direct message with your phone number associated with your account?
Hi Andres. It seems to be sorted now with Amazon but I still need to know
why it was rejected at Consum Thanks for your quick response. Do have a vey
prosperous New Year best wishes David
AndreasK I have not heard to the contrary from Amazon so I assume all is
well. I need to know now if I can expect any more problems in my local
supermarket using my card. You have not explained why my card was reject at
Consum, you did say it was a fault with their card reader, but that could
not be as explained Imused my regular Visa immediately and it went through
with no problems. It can be very embarrassing to have a checkout girl tell
you your card has been denied when you know it should not be.
Looking forward toy your explanation thx David
Hi David,
Happy new year.
We’ll need to have a closer look into your account. Could you please send me your phone number associated with your account via a direct message. I cannot locate your account without a phone number.
Please delete your phone number from here, as this is a public post.
As I can see, the first few attempts have been failed because of “incorrect expiry date”.
I’m glad it’s all sorted, and finally the payment went through.
Best,
Andreas K.