Sorry to hear about your problem.
Please don’t worry as we are here for you.
Kindly contact us by social media channels, so that we can look into your issue individually.
If you’re wondering about how to contact us by social media, please refer to this topic. Hope this helps. 
@xFlubber @benJami @Lucard @Chestcs @DerekRobins @fifthwye @Fly39 @ahmamouc @Renuka @cwallace @Pyraty @lisin @Vaidas30 @lopitus @janusz_ges @radosch @SimonSt @IrishAido @AVatov @mihailbat @Kasia26 @jpfrohing @Alex_Di_Benedetto @gudbud @Rudolf159 @Eugenijus @Panos3 @mdesolo @silviutp @marcreyes05 Welcome to our 
community.
SG | Community Team