@osipovakazan, I am so sorry for the trouble. 
It seems we need to check your account thoroughly in order to find out the cause of this trouble. 
For that we need some of your personal details as well. Therefore, I would request you to kindly contact us through social media channels so that we can help you further. 
If you don’t know how to contact us by social media, please refer here. 
SG | Community Team