Wanted To Change Address

Hello I have deleted my account because I wanted to change the address nof my home and no I can not re open. I am a student in Italy . Please help me@anon33247966

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Hi @NargesTehrani and welcome
Closing your account was not the way forward as you have now found.
Please read the following for future reference.

In tthe meantime if you are unable to access your account to seek support, it will be best to contact support through social media.

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Hello @NargesTehrani :wave:,

Welcome to our community. :r: I hope Graham’s reply will help you to sort out the problem. :hugs:

Thank you for the help @Graham_Lees. :star:

SG | Community Team

2 Likes

Hello,

I would like to ask for help with a new account registration. Previously I had an account in Belgium (Revolut Europe) and now moved to Japan, so would like to open an account in Revolut Japan. I have moved out money from my previous account and closed it. But when I try to register again, the app just gets stuck and registration is not being completed. Could you please advise what can be wrong? I receive an SMS code and then click Register.

Best regards,
Olga Osipova.

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Welcome to our community @osipovakazan :wave:. I am sorry to hear about your problem. :cry: Kindly check this FAQ link for the details. Hope this helps. :pray:

SG | Community Team

I have checked the instructions as per the link and also verified that I received closure statement yesterday. Japan is in the list of supported countries…

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@osipovakazan, May I know are you getting any error message? :thinking:

SG | Community Team

No, the app just shows spin animation and nothing happens… I have tried to wait for more than 10 min, but in the end it looks like the app just does nothing… If I try to go back from the page, it asks if I want to exit registration process🤷‍♀️

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@osipovakazan, I am so sorry for the trouble. :cry: It seems we need to check your account thoroughly in order to find out the cause of this trouble. :thinking:

For that we need some of your personal details as well. Therefore, I would request you to kindly contact us through social media channels so that we can help you further. :hugs: If you don’t know how to contact us by social media, please refer here. :arrow_backward:

SG | Community Team

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A post was merged into an existing topic: Want To Create A Business Account For A Company? :briefcase: