Verify my account

[Ann1]

Hi there. I’ve been trying to register for a few days. As soon as I enter my phone number it says theres an error and to try again later. I’ve reinstalled the app a few times but no use. Any help would be great. Thanks

[dolphins]

Please what are the steps to verify my identity. I have tried to upload photos of ID and myself on personal details section but no success. ISo I have not been able to activate my card yet?

[nikosmag]

@anon33247966 hello! Please assist me as well! Locked since 27/04 (pending verification). I cannot have any option for opening support ticket as my app is stuck in this screen.

Many thanks in advance

[Chenypkkk]

I am a British Citizen and recently returned to China to visit relatives, but unfortunately I lost my passport. I donn’t have a British driver ’s license. Now I need to register for revolut, but I found that I can’t upload the document on my phone. because I really need revolut, I don’t have local currency anymore, I need to use revolut’s currency exchange function, I have tried many registrations, and the verification has failed, I am really anxious and very worried now, I asked the customer service staff in twitter, they feel regretted to help me verify the revolut directly, I can send my ID photo by email to your verification service staff, hoping to help me verify it directly, and open my revolut @anon33247966

I need your help @anon33247966

[Olivia3]

I’m having trouble with veryfing my account. When I have downloaded the app and enter my number the app only says that there is a problem and that I should try later. Have tried for a few months now…

[Regalia]

Here you go:

Please read this first for help! How to contact Revolut.

I created this thread so new users can see the information they seek right away. I think these two points answer most of the questions I have read here in the past few weeks. There is NO telephone number to talk to a live agent from . If you want to contact Revolut for a complaint then please click here. For further help please take a look at the Help centre here. The official Facebook account is here. The official Twitter accou…

[faisalmoyo]

Hello
I’ve opened an account since November and have received a card but the account wont let me verify claiming i have to be 18
I am 18 and i have changed the date of birth several times but it still wont let me verify
I cant close the account either without verification and i cant access the money inside my account
The chatbots arent much help either

[ReisdelimaRodrigo]

Hi there, I’m trying to verify my account, but when i take a photo of my document it’s not accepting the photo because it says that there’s no photo in the document, but the document is completely fine. I tried to access the chat, but I was unable to do that. Does anyone have any solution? Thanks

[Karin69]

hello i have problem verify mi account a sent photo of my ID and me like 3 times and still didnt verify it said that it failed please help

[Ivanka]

Hi guys, I want to ask how i can veryfi my account if i am on waiting list for my UAE address. How can I change the account to my Bulgarian address so I could veryfi it. Or how I have to cancel my application completely so I can start over? I can’t do anything, when I enter the phone number directly it transfers me to waiting list page.
Please help.
Thank you for the time taken!
Look forward to hearing from you.

[shaelsingh]

am still waiting for verification my documents and register on app ! ( 2 weeks )

[niallhazel1998]

hi @anon33247966, can i have your help ! i have tried verifying my account with my passport and drivers licence and i have taken a clear selfie on numerous occasions. i have tried contacting revolut complaints but no luck ! it has been 4 days now
kind regards

[cammirevole]

Ok, if I speak in Spanish no one approve the post. My problem is when I put my phone number in the Revolut app to login it say that is not a number. I changed my cellphone and now I need to use the app and I can’t. I need help because I tried to contact with Revolut but I didn’t find the way.

Someone could help me?

THANKS!!!

[krystynagralczyk]

I can’t verify my account. Im trying but i cant, can someone help me please?
My front cam is not really working right now, it became all blurry today and all. I recently tried to verify my revolut account with both my passport and my ID, and the app didn’t recognise any of them and it automatically rejected my verification.

[mad]

Hi, so first of all my card never arrived so I had to pay for another one today., very annoying.

But more importantly,.

1. I’m living in the Czech Republic but are Armenian national, So I took a clear photo of the front and detailed page of my Permanent resident card (Government-issued when married to a European), it was rejected as a “non-government issued document”.

2. Got an email telling me to try with my passport instead, I did that and got rejected again and was told to do it again.

After 6-7 attempts I need some help here, and Since I had to pay 2 times for something that still don’t work I hope an admin will be kind and spend 2 minutes replying to me what to do.

I have ofcause checked if it’s possible to get in contact with chat support or mail support, but it’s only for people that pay for a premium solution and I’m not really sure I want to do that at this point.

Thank you.
Madina.

[Regalia]

Type live agent in the chat to get a human agent.

[Lornaemma]

@anon33247966 I have this problem too.
Please can you help me

[Tskwarek]

Same problem. No way to contact these guys

[Alexgflorea]

Same thing here. I have been trying to verify my account for the past 3 months and always get declined. Please support help me!

[shaelsingh]

hi @anon33247966, can i have your help ! i have tried verifying my wife account with her documents .but still my ac on pending no one replies in app chat . i have tried contacting revolut complaints.! it has been 2 week now
kind regards