Welcome to our community @eltomasino 
. Sorry to hear about your problem. 
I would request you to kindly contact us through social media so that we can help you individually. 
Thanks for the help @samu. 
SG | Community Team
Welcome to our community @eltomasino . Sorry to hear about your problem.
I would request you to kindly contact us through social media so that we can help you individually.
Thanks for the help @samu.
SG | Community Team