@EvaA @elitsaz Hello and Greetings from the 
community. 
I am sorry to hear about this. 
Please ensure the following :
- Your internet connection is sufficient and stable.
- You have the latest Revolut app version installed on your mobile device (available in the App Store and Google Play Store).
- If you’ve forgotten your passcode or phone number, you can only recover your account using a mobile device. You cannot recover your account using a tablet or computer.
If the issue still persists please reach out to us via this link on our social media channel , and we’ll do our best to address your concerns promptly. 
Veda | Community Team