@wojtek60 @Julia01 Hello and welcome to the 
community. We’re thrilled to have you here. 
I understand how frustrating this can get and I apologize for the same. 
In order to better assist you and keep a record of our conversation for optimal support, I kindly request that you reach out to us via this link on social media. Meanwhile I will keep in touch with you on the private message to resolve this issue asap. 
Veda | Community Team