@delook Hello 
and welcome to the community. We are thrilled to have you here. 
I am so sorry to hear this. 
Here are a few things you could try:
- Check if the app and device are updated to the latest versions.
- Try force-closing the app and restarting your device.
- If the issue persists, contact us through our social media so that we can personally assist you.
Hope this helps. 
Veda | Community team