Welcome to our community @Ncorse 
. I completely understand your concern. Please accept my apologies for this inconvenience. 
To check your issue we need to have some sensitive details which will not be possible here as this is a public forum. Therefore, I would request you to kindly contact us through social media channels so that we can help you individually. If you don’t know how to contact us by social media, please check here. 
SG | Community Team