I cannot verify identity

[BasB]

Same problem here. Yesterday I tried to start an account at Revolut. Now I’m stuck at the identification step. It keeps loading in the app. Hopefuly someone at Revolut will fix this quickly.

[valentin007]

I got stuck at this step in the sign-up process. I sent my pictures with my ID card, but got in return an email that they can’t verify my identity, probably because of the light reflection on the plastic ID card of something. I tried again to sign up, but the process get stuck at the page requesting another ID document, but the user interface doesn’t load, and I can’t upload anything. I reinstalled the app on my android phone. I tried another android phone. I restarted the phone. With no results so far. Anyone … please help.

[Morteza]

I am having the same problem. My identity is not getting verified and it is absolutely frustrating as I can not make any transactions!

[robb]

Hi, I have similar problem.

I just installed the Revolut app and whenever I try to take identification selfie, the app just crashes. It seems I can’t do anything else than take the selfie, but it keeps crashing.

I have iPhone 6, if that helps.

Also, i typed in wrong email address and I tried to change it immidiately, but it already went to the selfie part and won’t let me back.

Any help would be great, as I need to start using Revolut ASAP.
I tried uninstalling multiple times, but after writing my phone number it jumps right to the selfie part.

Thanks for help.

[PoelieV]

Since this is a user community there is no Revolut support here.

Please read this first for help! How to contact Revolut. V1.1

I updated this thread so new users can see the information they seek right away. I think these three points answer most of the questions I have read here in the past few months. There is NO telephone number to talk to a live agent from Revolut. To contact support chat please sign in on the website here . If you want to contact Revolut for a complaint then please click here . Be advised that you can only sign in on the website with your security code and access to eith…

[MARITI]

I cannot verify my identity using my ID card and I have no other document apart from my driving lincence , which I understand is not acceptable.
Can I get some help from a human employee for my identification? I have been stuck for days and I am unable to use the app.

[PoelieV]

Please check my post just above yours.

[arthurzamostean]

I same problem guys, can`t verify my id and im waiting for help support for some time now…
Need a little bit of help here
Thank you.

[PoelieV]

This is a user community no Revolut support here.

for all your fixes - MUST READ

Warm greetings to everyone on the community Are you experiencing some technical issue which are affecting your experience with Revolut? We would love to make sure that you get the needed support For this to work, it would be best that all the steps are carried out as this is the process when you run into any technical issues. Check your internet connection and make sure that it is strong If you are able to connect to a wifi network, make sur…

[bhararah]

Hi

Please help me.
I have been trying to verify my identity forever without any success.
I select my nationality and I upload my residence permit as I live in a country which is different than country of origin.
I keep uploading same documents again and again but all what I get is verification failure message that suggests I use my national ID or passport next time.
When I try again I only have the option to upload residence permit.

Can you please help?

Best regards,

[PoelieV]

Please check my post just above yours.

[Kr1stoph3r]

Hi anyone can help I cannot log into my account. Please DM me thanks

[PoelieV]

Please check my post just above yours.