for all your fixes - MUST READ

:wave: Warm greetings to everyone on the community :wave:

Are you experiencing some technical issue which are affecting your experience with Revolut?

:woman_superhero: We would love to make sure that you get the needed support :man_superhero:

For this to work, it would be best that all the steps are carried out as this is the process when you run into any technical issues.

  • Check your internet connection and make sure that it is strong
    If you are able to connect to a wifi network, make sure to do this.
  • Open your mobile device settings and make sure that your device is running on the most up to date operating system.
  • Open the app store and check if there is an update for your application. ( If the app store shows that your device is not accepted or you are not able to find the app on the app store, this is not a bug or technical issue, this is due to the the given application store setting requirements to run the application. It would be best to get in touch with their support team to identify such)

:bangbang:If you are able to log into your app, please make use of the in-app chat for support.:bangbang: You will be directed here if you are able to log in, as the support team via the in-app chat is our core support channel. Make sure to send the message “live agent” to get through to a live support agent. If you have been directed to another team, be sure to wait for contact from them.

If everything is up to date :white_check_mark: you are running full signal :signal_strength: and your issue still persists :slightly_frowning_face: try the following steps:

  • Try deleting the app :next_track_button: turn your device off and then back on :next_track_button: re-install the app

If the above does not work and you are stuck with the error, you can then proceed to reaching out to the Social media team who have got limited support and can help you look into the issue:

  • Drop a direct message via our Facebook page: be sure to add a full description of what you are experiencing and what you have already tried to do to fix the issue. If you get any error messages, be sure to send a screenshot of what you see.
  • Mention @revolutapp in a menion on Twitter. Try and highlight your issue as precisely as possible.

:warning:Please be sure to only answer the security questions asked to you on the social media platforms. It is not necessary to provide information that is not requested and to protect your identity and security do not post any images of yourself, Identity documents or of your Revolut card (if asked a masked pan will only be requested, never the full digits of the card) :warning:

If you are not the social media person, we have got you covered :ok_hand: Reach out to the support team via email on feedback@revolut.com

This should cover it all

Revolut Team

8 Likes
Unable to access account
Changed phone number, can't access the app and can't get a hold of team support
New account already registered
Cannot log in to revolut app with my new number
Changed phone number but didn't in the app can't login account
Live Chat Not Working!
Cancel My Application
Can't create account
Unable to login
I want to reopen an account on revolut and we can't once is terminated why??
Unable to get into my account
Forgotten passcode, "Forgot?" does not work
I cannot verify identity
New phone number + new phone
Changing phone number, Lost phone, terrible process
Can no longer log in to Revolut app on my phone
Change initial country
Invalid Phone Number..
Need to change phone number on account
Live Chat Not Working!
"Reset Passcode" function does not work
Unable to login
Cancel my application
Lost phone, can't access the app or account t
Unable to access account
Unable to access account
Unable to access account
Change phone number without access
Change phone number without access
Unable to access account
"Reset Passcode" function does not work
Forget my passcode
SMS verification code fails.
Support - Can I get my terminated cards reactivated?
Changed phone number, can't access the app and can't get a hold of team support
Change initial country
Reset passcode problem
"Reset Passcode" function does not work
Reset passcode problem
reset pass code
Changed phone number, can't access the app and can't get a hold of team support
"Reset Passcode" function does not work
Changing phone number while being unable to access the app
"Reset Passcode" function does not work
"Reset Passcode" function does not work
"Reset Passcode" function does not work
"Reset Passcode" function does not work
"Reset Passcode" function does not work
Can't log in to contact support
Problème numéro de téléphone
Changing phone number while being unable to access the app
Cannot login in my revolut app
Not able to Verify Account
Changing phone number while being unable to access the app
Can't log in to contact support
Help me! Can’t access my original account !
"Reset Passcode" function does not work
New Phone No
Forget my passcode
Banned phone number
New phone number + new phone
Problem with my Revolut account app login
Problem with my Revolut account app login
Forget my passcode
Poor customer service
Waiting list - change address?
Phone number problem
Phone number problem
Can't Sign Up "Phone number *** is invalid"?
Unable to access account
SMS verification code fails.
locked out of my account and forgot my old number
"Reset Passcode" function does not work
Unable to login
Unable to access account
Same spot on waiting list for months
"Reset Passcode" function does not work
Invalid Phone Number..
Changed phone number, can't access the app and can't get a hold of team support
Changing phone number while being unable to access the app
Lost phone, can't access the app or account t
Change initial country
Problem with my Revolut account app login
Can i unregister my phone number?

After doing this, the most annoying part is that all of your settings are lost and you need to start all over again. This procedure never, ever fixed anything for me. So, pretty please try to hire better developers or test engineers and not leave trivial bugs out there.

4 Likes

This topic should always be on top

1 Like

1 Like

Hello everybody,

Until last week I was living in paradise with my revolut app. I connected with one finger and she was like “hello Bernard, good to see you again.”
But for a few days and version 8, I live in hell. I can absolutely no longer connect. I am always asked for a code that does not match anything that I had noted as my codes.
I clicked on “forgot code” several times and took two or three selfies
and recreated my code but nothing works.
I deleted and reinstalled the app.
It didn’t change anything.
I tried to log in via the website but nothing works either.
I can’t reach anyone with Revolut’s phone number or chat.
Does anyone have an explanation or could help me?
Unless it is a perverse effect of Brexit and I am banned from the application because I am French.
Hope my problem can be resolved because it is extremely frustrating and my confidence in Revolut has melted like snow in the sun.

6 Likes

This topic should always be on top

This topic should always be on top

1 Like

Fighting the good fight. :star_struck:

This topic should always be on top.

This topic should always be on top.

This topic should always be on top

Hi. Suggestion for the chat. I tried to use it and the bot said it would be “a few hours” before an agent would be available because they are so busy. Of course I can’t stay on one page of my laptop or my phone for a few hours, but the bot didn’t tell me how–or whether–I would be notified when a human is available. Please add a line telling us if we will get a notification, and by what means the notification will come. As is, I don’t know what to do at all. Thank you.

1 Like

This topic should always be on top.

I am new and I need help, I registered 2 days ago in the revolut app with position 1708, 2 days have passed and I am in position 1707 … for the admission process, how could it take so long …?

Help pls !

I am new and I need help, I registered 2 days ago in the revolut app with position 1708, 2 days have passed and I am in position 1707 … for the admission process, how could it take so long …?

Help pls !

This topic should always be on top.