@Marian3 Hello, Welcome to the community. 
I am sorry to hear about this issue. 
Please follow the below basic troubleshooting steps:
- Clear your browser’s cache and cookies
- Check your network connection
- Try via wifi and mobile data
- Make sure you have the latest app version and software update
- Try restarting your device
If the issue still persists please contact us through our Social Media channel using this link.
Veda | Community Team