Banned phone number


#1

I have downloaded the app to create a new account. I did put my phone number and set a code, but I never received a message to confirm my account was created…
Now, Revolut is telling me that my phone number has been banned.
How can I reset my phone number in order being able to create a Revolut account ?
Please help !!!


#2

Did you get a reason for the ban ?


#3

No there no reason described.
In fact, as I didn’t receive any message to confirm the account creation, I did renew the account creation many times (6 or 7 times) before getting the banned message.


#4

Seems like the system have flagged you for spamming or something. Try and reach out to them in the In App Chat, or through Facebook/Twitter.


#5

As I do not have a Revolut account, I do not have access to the App Chat.
Do you think that they will reply through Facebook ? (I don’t have a twitter account) ?


#6

Hi there. Can you please send me a direct message?


#7

Hi AndreasK, thanks for the reply.
Could you please help me to reset my phone number ?


#8

The tech team is working on a fix.


#9

OK thanks

Let me know when it will be fix


#11

I had exactly the same problem.

They are still working on it…


#12

Hi guys. The team has resolved this. Could you please try to sign up now and let me know?


#13

Hi, I have tried this morning.
My phone number is not banned anymore so I tried to create an account but I
still not receiving the activation code by SMS.
Can you have a look on this problem ?
Regards


#14

Please send me a direct message.


#15

Can you tell me how to send you a direct message ?
I do not find the option…


#16
  • You are posting your contact details in a public forum.
  • Do send a direct message click the contact and then the message icon
  • If the message icon is not available you have to wait or a admin has to unlock this feature for you

#17

Hello, Andreas,
I have the same issue with my phone being banned while installing the app on my phone as I did not get the code and tried to resend it many times. Please help me to unbann my phone.


#18

Hey!

Can you please send me a direct message?


#19

Hey i cant create a account on revolut with my phone number can you plz help me


#20

I tried to send private message to Andreas Kapsos, but there is no such option for me. My phone numer is banned.

How can I send private message?


#21

You should be able to send me a message now.