I just got the app and made an account. I verified with the wrong card for photographic proof and it is stuck on processing now, but also telling me that i need to upload farther proof of residence in EU/UK. I have the ID to upload, but it does not have a button or option to let me upload the new id for re verification.
Ive tried the chat to us section yesterday and it said it’ll transfer me to the relevant team, but never got back to me afterwards. When i tried to contact them again today while their status was online, I got no reply. @Juliopp@anon33247966
Hello, I uploaded everything Revolut wanted. Now it has been more than 1 day and Revolut still didn’t verify my identity. I tried to message them in online chat in app. Sadly, no one replies me till now. Please do something to resolve this matter.
@Kota1412, the contact means are via in-app chat:
Click last tab (bottom-right), click on the question mark (top right), scroll down to Chat with us and click new chat.
If you can’t access in-app chat, try contacting them via: Facebook Twitter
I made an account a while back but it was bugging so I deleted the app and re installed it. Now that I want to log back in it keeps telling me that they have to verify my identity. However they have been ‘verifying’ my identity for over a week now! What can I do?