I just got the app and made an account. I verified with the wrong card for photographic proof and it is stuck on processing now, but also telling me that i need to upload farther proof of residence in EU/UK. I have the ID to upload, but it does not have a button or option to let me upload the new id for re verification.
You can probably upload that through the app if youâve got access, through the More tab, Support and Live chat, typing live agent
If thatâs not an option, you can either send a private message (starting tomorrow as youâre a new user to the forum) to @anon33247966 or contact :r: through Twitter:
Ive tried the chat to us section yesterday and it said itâll transfer me to the relevant team, but never got back to me afterwards. When i tried to contact them again today while their status was online, I got no reply. @Juliopp@anon33247966
Hello, I uploaded everything Revolut wanted. Now it has been more than 1 day and Revolut still didnât verify my identity. I tried to message them in online chat in app. Sadly, no one replies me till now. Please do something to resolve this matter.
@Kota1412, the contact means are via in-app chat:
Click last tab (bottom-right), click on the question mark (top right), scroll down to Chat with us and click new chat.
If you canât access in-app chat, try contacting them via: Facebook Twitter
Hi, i am french, my id card was expired, i sent picture of my passport through APP.
Account veriication stuck 7 days ago at least. only received automatic response from CHATBOT.
I need to use my account urgently to send money to my daughter.
Please help to fix my issue.
Hi. It seems that I am also stuck at 60%. I have deposited 50⏠+ new card fees so I would like to know why this process is taking more time than it should. Could @anon33247966 take a look at this?
I made an account a while back but it was bugging so I deleted the app and re installed it. Now that I want to log back in it keeps telling me that they have to verify my identity. However they have been âverifyingâ my identity for over a week now! What can I do?
thanks
anon33247966 (AndreasK) is a former staff member of Revolut that isnât active anymore in this community, that is why his account is anonymised (âanonâ).
Hello I have the same problem took my document to verify , currently stuck at 60% I have re-upload my id many times and has stuck at this is has been days please help me