Hi, I am new here. My account was hacked about 2 hours ago, I cannot login, passcode not working, I do not receive anymore sms nor email since the hack. Hacker probably changed both account email and number. Revolut website recommends in this case to change passcode, report the fraud via app chat. But I cannot login and therefore i cannot use app chat.
If you want to report fraud on your Revolut account, please submit all details using the
following link: A better way to handle your money | Revolut
1.a) If you lost access to your phone, you can still submit your report in the same link using a web browser
1.b) If you also lost access to your account, please open an anonymous chat by going to the app login screen with another device → Tap ‘Lost access to my number’ → Tap ‘I don’t remember my previous phone number’ → Enter your email address → Enter your passcode, and follow the steps to change your phone number – you might be asked to provide a selfie, and upload ID documents → If you fail the verification process more than three times, you’ll be directed to the chat support.
Above tips not working, as require to login to your account, which was stolen from me. What can I do? How can I report stolen account when I cannot login to app chat?
Welcome to our community. Sorry to hear that your account has been hacked.
I completely get your point that as you’re unable to login to your account hence can’t contact us by in-app chat. Don’t worry, I will help you with other ways. You can reach out to us by our social media channels and can report the same.
If you’re not sure about how to contact us by social media, kindly check this link.
Thank you very much for quick response. I have send message via FB messenger 9 hours ago with no response yet. I have send an email to feedback@revolut… and support@revolut… and waiting for the response. I would expect that freezing account should possible to du quite quickLy, but I understand there might be some security procedures in place.
I did not expect that for hacking the bank account access you would need just login name (email) and brute force to get passcode as there is no clever restriction limiting number false passcodes per user account :(. And also that new device used for login do not need to be verified first.
Hmm thank you lol for advices, I went trough recommended steps, provided my ID and my account is working again. I will check via app chat what went wrong, nothing seem to be was stolen.
My phone and email were working all the time, but after the notification that someone with android device login to my account (I do not have any android device) I could not login to revolut app a could not reset passcode.
Revolut Ltd (No. 08804411) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 900562)..
Registered address: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD.
Insurance related-products are provided by Revolut Travel Ltd which is authorised by the Financial Conduct Authority to undertake insurance distribution activities (FCA No: 780586) and by Revolut Ltd, an Appointed Representative of Revolut Travel Ltd in relation to insurance distribution activities. Revolut Ltd is an Appointed Representative of Lending Works Ltd for the activity of “operating an electronic system for lending”. Trading and investment services are provided by Revolut Trading Ltd (No. 832790). Revolut Trading Ltd is an appointed representative of Sapia Partners LLP (No 550103) which is authorised and regulated by the Financial Conduct Authority. Revolut Trading Ltd is a wholly owned subsidiary of Revolut Ltd.