Wow! Glad to hear that your problem got resolved @xFlubber. Please let us know if you have any other concerns.
SG | Community Team
Hey same issue pls help
Welcome to our community @MichaelKE. 
Kindly check my solution above xFlubber’s reply which will help you to resolve this issue. Hope that helps.
SG | Community Team
I have the same problem and I can’t order a physical card. Every action I want to have shows the same error.
2 Likes
Welcome to our community @elibugy. 
Sorry to hear about your problem. 
Can you please follow the below troubleshooting steps:
- Check your network connection
- Try via wifi and mobile data
- Make sure you have the latest app version and software update
- Try restarting your device
Hope this helps.
SG | Community Team
1 Like
Hi! I encounter a problem while trying to create an account. Whenever I am trying to sign up, I get the notification “Something went wrong. Please try later”. And when I try to sign in I insert my phone number and I am directed to a page to insert my code. The problem is that I have never created a code because my phone was blocking at that stage and so I choose the “Forgot password” option but still while I am waiting for the temporary code an error message is raised. Could you please help me? I guess that my mobile number has been stored but not correctly in order to recognize an account for it
1 Like
Welcome to our community @Eleftheria . I am so sorry to hear about your problem.
Can you please check my reply above your question? I hope this will resolve your issue.
SG | Community Team
Hi @SG.Mandal! Thanks for the response. But I have checked your and the other replies to similar problems, and none has resolved the problem. Is there anyway you could check the account status of my mobile number (I can give it to you on private message)?
1 Like
@Eleftheria, I am sorry that your problem could not be resolved.
Can you please check the link mentioned here? 
You will be able to contact us so that we can help you individually with the problem.
SG | Community Team
This is so frustrating. I cant get hold of anyone at Revolut. I don’t have access to my account, I cant pay rent, and cant pay anything else.
2 Likes
I completely understand your frustration @Stranded2. It’s totally justified. 
I am really sorry for the trouble.
Can you please check my reply above your question? I hope that will resolve your issue.
SG | Community Team
that is what exactly I have experienced.
There seems a bug in this passcode processing.
1 Like
Hi,
I have followed the instructions and I even received email notification stage but then the screen just remained white page ( not going anywhere)
Then ,it says “there’s something wrong and please try it again later”
How can I even go to in chat app if I can’t even reset my passcode and entered ???
1 Like
Hi Veda,
I am very tech savvy person but the suggested method is not working.
The app is buggy for resetting pass code.
I am having issue as well.
I hope the team really looks at this since this kind of situation will make Revolut not to be used for primary app for funding/source of payment.
Just fyi, I am still waiting for the fix of pass code.
Thanks
1 Like
Welcome to our community @mcd0nald .
I completely understand your concern here. Trust me, I would react the same way if this happens to me.
Can you please check the solution mentioned in this post? I hope this will help you.
SG | Community Team
I am having the same issue now. I needed to reregister my finger prints on my phone so biometric authentication expired. I don’t remember passcode so I tried to reset it… Unfortunately text message or selfie and ID pics don’t work - I keep getting “something went wrong, try again later”. I tried clearing data and cache, reinstalling app - nothing helped.
I checked status website and it says everything is working fine (System status | Revolut).
I also tried contacting via mail and Facebook - in both cases I got automated message that they are having higher amount of requests than usual (yeah right, for some reason every single automated system says that recently) so I should contact via in-app chat… when my problem is the fact that I cannot log into the app!!
No reasonable form of contact like the phone or something… even despite the fact that I am premium paying member (and 8€ is quite a lot for a banking app). What the hell?
Oh, the best part: I am not even trusted enough to create new post on this forum. 
1 Like
Hello @moby04 ,
Welcome back to our community. I am really sorry to hear about your problem.
Can you please try these basic troubleshooting steps mentioned here and then try to reset your passcode again?
Hope this helps.
SG | Community Team
