Your selfie didnt match our records

The app is askin me to verify using a selfie but no longer recognises me

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@robdcon Hello, Welcome to the community. We are sorry to hear about this. :frowning_face:

Have you tried following the below steps? :arrow_down:

  • Take the photo in good lighting
  • Remove glasses and hats
  • You must be the only person in the frame
  • Make sure camera/microphone access is enabled for Revolut
  • Position your face in the oval
  • Follow the guidelines and adjust as needed

Let me know if this helps. :pray:

Veda | Community Team

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