Verification through email


#1

I sent email with picture few days ago email to documents_noreply@revolut.com ( i cant take photos with my phones rear camera) for second time and im still waitting for the answer from revolut. How long it takes to verify?


#2

Hey @Urban.karolis :slight_smile:

I have this feeling that this email inbox is unmonitored or not meant for receiving emails… I might be wrong though :wink:


#3

That’s a no reply email :slight_smile: why do you think is a no reply email? Because is a a no reply email, an email you shouldn’t reply to.

In app support chat. You can attach documents. Import the docs pictures and try.

But as far as I know for security reasons the ID pictures has to be made at that time with the phone camera in the app, not uploaded.


#4

Ppl from revolut said i should send pics to that email. And tell over chat about email but on chat said they will pass me to A special team how deals with situations like that


#5

Yes that’s right. We’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.