I’ve uploaded my documents over a week ago, after the help chat said they had lost my initial documents I had uploaded. ( always handy when someone loses sensitive info). The chat support is rubbish. If only they made it easy to speak to someone over the phone. Poor service all round.
Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.