URGENT. Bank top up with wrong Refference code, no money in Revolut


#1

I Topped- up My Revolut with Bank transfer, but I made a mistake writing the given refference code. And of course the money did not go to my Revout account.

How do i get the money back to my bank or Revolut account?
And how do i contact the HELP?

please, help, it is urgent


#2

it happened to me. open the in-app chat, explain what happened, tell them the date and amount of transfer. They’ll cross-check it with their records, see that the transfer comes from a bank account in your name, and in 2 min, the money will be credited to your Revolut. Simple and very helpful.


#3

thank you, i am trying this right away!

But i think this is the obnly option to do. I let you know if anything is different.


#4

Hi @AndriusSir,

Don’t worry, contact our support team and send the bank transfer confirmation. We can locate your transfer by your IBAN.

Please let me know if you have further enquiry.

Best,

Andreas K.


#5

Well, what’s the right way to enter the reference? I entered creditor reference as explained on https://en.wikipedia.org/wiki/Creditor_Reference and supposedly it was not OK. I asked about that in support chat but I didn’t get any helpful answer.

So is it OK for example if your reference number is 12345678 to enter RF20 1234 5678 or not? On my online bank’s SEPA transfer form I have to put the reference in RF format.


#6

You don’t need to add RF. However, this varies from bank to bank and from country to country. Usually there is a field called “Reference” and you need to just add your reference number.