Transaction declined but card charged and shows "payement complete"

I paid a reoccurring bill with my revolut card for the first time and the transaction declined on the website, but my card was still charged and shows payment complete. Its been 3 days and my bill still shows unpaid. I need this fixed asap.

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Hello @Kasey :wave: ,

Welcome to our community. I can completely understand your concern regarding the recurring payment. Can you please double-check if the payment is showing as completed in your Revolut app transaction history? :thinking:

SG | Community Team

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Yes it shows completed

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Thank you for confirming that. To investigate the root cause of this issue, we need to thoroughly review your account. Please contact us through the in-app chat so we can conduct a more detailed analysis. :pray:

SG | Community Team

1 Like