Last week on 1.3.2018. I’ve logged to my regular Revolut account on my iOS app. I fancied a premium card since I needed it by mid of this week.
Ordering went well, and Revolut deducted funds needed for premium subscription. I was looking forward to the next day to see the tracking number. Tracking number did not appear on Friday 2.3.2018. Since I’m working in tech, I am well aware of bugs and stuff like that. I have contacted help support which told me to stay frosty and that my card will be here any day now.
On Monday, 5.3.2018. state of the card was not changed. OK, let’s see what will tomorrow bring.
On Tuesday 6.3.2018. nothing. I was getting really impatient and ordered standard card (which arrived today 8.3.2018.)
Yesterday, 7.3.2018. I took little time to explain the situation to the agent via app chat. I have spent more than 3 hours chatting with the agent without any resolution. I tried my best to describe what happened in the last couple of days.
Certainly, I’m not willing to continue paying for the premium service since my premium card did not deliver on time. When I say not delivered, I mean not sent since I haven’t gotten any DHL info.
What is my best move here? I would like to cancel Premium subscription since premium card was not sent, I have not used ANY premium service except for the in app chat.
I’m not a happy camper here.
Thank you all,