Hey there 
We have got support agents who are there to help you with such cases. They can be found contacted through the in-app chat. You ask how 
It is very simple. On the bottom right hand side of your app ( If on the new app it may be on the top left hand side), once logged in, you will see a circle with your initials or image, select that. Then on the top right hand side, select “?” and then scroll down and you should be able to find the chat option. Open that and sent the message containing your issue and then send the message “Live agent” to skip past the in-app chat bot, Rita.