Could you help with this? I lost my smartphone a week ago and now bought a new one with a new number (an Italian one this time/not English)
I downloaded the app again but once I click on “change the phone number” it keeps asking for a Passcode that I don’t know. I tired to create a new one but my card cannot be linked up to it. Please help me as I really need to be able to use my money. Hope to get a response back asap
When you created an account with your previous phone number, you set up a passcode (even if you used your fingerprint). That’s the one you need!
If you forgot it, you’ll need to speak to the support team.
EDIT: nevermind. If you created a new account (which is not recommended) you’ll need to get in touch with support anyway because you have a duplicate account now. You can’t transfer cards from one account to another https://www.revolut.com/help/profile/my-phone-has-been-lost-or-stolen