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Help Login Issues
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I changed my passoword today but not I’m not being able to login - both old and new password are not working.

I clicked in “forgot my password” however I keep receiving a message that something went wrong, please try again later.

Sent an email and received an automated eply with a link to a chat, but link doesn’t work.

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Hello @Suzanalaier :wave: ,

Welcome to our Community. It is unfortunate that you are unable to log in to the app. Please start by following the basic troubleshooting steps. :arrow_double_down:

  1. Make sure your Revolut app is updated to the latest version available
  2. Clear the device’s cache: iPhone: Settings > General > iPhone storage >
    Search for the Revolut app > Click in on "Offload app/clear cache;
    Android: Settings > Apps > Search for the Revolut app > Click on the app >
    Tap on Storage > Clear cache.
  3. “Kill” the app (close it completely from the app switcher)
  4. Reboot your device (turn on and off)
  5. Try with both Wi-Fi and mobile data - ensuring that network connection is strong and stable
  6. Use an alternative device (if possible)

After finishing these steps , please try to log in again and let us know if you face the same problem. :pray:

SG | Community Team

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