Someone stole and fraud my card information but chat is offline

Help
1

Hi. Someone stole my card information and used my card. I deactivated my card. And I want to cancle fraud transaction.

But the support chat is offline all day long.

If there is any support team here, please see this message and solve my problem.

Thanks.

2

This is a user forum and not routinely monitored by Revolut. I suggest you try to contact them via Twitter if you have already tried via the app. Alternatively @anon33247966 or @anon71086934 may be able to help

1 Like
3

Thanks. I tried twitter and now chat is online now.

4

As I can see our support team has responded to your in-app messages.

5

Hello @anon33247966 ! Happy new year!:blush:
Sorry to disturb you but I have a problem: Yesterday i I want to order something on internet and i complete my information card i have a message from Revolut that my transaction it’s a fraud and freeze my card. What should I do?
1-To order another card (and if i order, how much i have to pay or it’s free and from where to order)?
2-And from my phone how i will connect card whit my account ?
3- Gonna be the same number of PIN on my card?
Thank you so much for your help :pray:

6

anon33247966 (AndreasK) is a former staff member of Revolut that isn’t active anymore in this community, that is why his account is anonymised (“anon”).

8

@Iskender Well you can read it here (and please don’t start a discussion over here otherwise it would be off topic again :slight_smile:)

@BuicaR
If Revolut freezed your card because it thought it’s a fraud you should be able to unfreeze it within the card section otherwhise you will need to contact the App Support chat as they can unfreeze your card too.

Edit: who ever flagged this as off topic, it isn’t. I’m answering 2 questions at the same time so please don’t flag it again. Otherwise the question from Buicar would be off topic too :slight_smile: