So today I contacted support because I’ve had my account verified for about 3 years and I needed a name change. In Portugal we have really long names. In my case, I have 2 given names and 2 surnames. Every single Portuguese bank allows me to choose the ones I wanna use. For example I can use my 1st given name with my 1st surname, or my 2nd given name with my 1st surname and so on, as long as one given name and one surname are there.
What happened is that my account had only my first and second name, even though it was verified, I didn’t really care about it since they had my information. Today, after upgrading to Premium, I asked in the chat if it was possible to finally change my name to my first given name and my first surname. I don’t use my second surname for personal reasons. I hate having it on the card.
I was told it would not be possible because it was a company policy. So I asked if at least my Premium card could be issued without using the name I didn’t like. Denied.
So contacting support did worst than just saying nothing, it was better before contacting them.
Keep in mind that N26 allows me to use the names I want and they issued my card the way I wanted, as long as one given and one surname was being used. Same for Bunq, Monese, Moey!.
has to understand that you are providing a service to customers worldwide, we have different cultures even when it comes to names. If you have my information stored why can’t I just use the name I want as long as it is a given and surname? Even traditional banks like CGD, Millenium and ActivoBank allow me.
In Portugal you can choose where you want to be known by your mother’s or father’s surname. I just find Revolut’s attitude towards this outrageous.
After 3 years, I’m seriously considering shutting down my account, an account that I use on daily basis if this is not fixed. The person on customer support wasn’t able to help me.
Hopefully someone from the will read this and help me out, I love the service but I’m not gonna pay for something that isn’t respecting me.