Problems with virtual card


#1

Hello, I’ve just signed up to Revolut, but stumbled at the first hurdle, I can’t get past the ordering a card screen. It gives me to option to go premium or order card for free, when I try and press order card for free the go premium thing pops up again, everytime it’s the same. The address I’m trying to send to is a UK one and I’m currently in France, but my mobile is UK, wondered if it was anything to do with that?
Help please #frustrated


#2

Sounds like you might be ordering a physical card, and are hitting the surprise that Revolut charge a fee for getting the “free” card to you.
One way or another you have to pay for the physical card - either you have a free account and have to pay £5 for the card, or you pay each month for a premium account (in which case you get a “free” card)


#3

Thanks for your reply, I’ve already topped up the card with £20 and can’t get past the order for free stage, I wondered if it is picking up my French IP address and freaking out as I’m trying to send to card to the UK?


#4

Which app’s revision?
Have you tried to reinstall the app?


#5

Oops I meant actual card not virtual, sorry new to this and still trying to find my way around the screen…


#6

Not yet p, but will give it a go, thanks


#7

Some users on this forum reported this problem.
Please check if your app is up to date.
If yes- try reinstall it.
It should work.


#8

Most card choices require premium. Make sure you pick the blue card.


#9

App reinstalled, but still the same problem !!


#10

Thanks Powie, I’ve chosen the blue card, but when I get to select a delivery method the free choose is selected but when I press on “order card for free” it brings up the option to upgrade to premium or cancel, when I press cancel it’s atarts all over again


#11

App’s rev. 4.19?
If yes- the only way is to contact them via in-ap chat.
Do not forget to type live agent to pass RITA through


#12

As I said earlier, one way or the other you have to pay for the “free” card. If you have a free account, you have to pay £5 to have the card sent. To get the card with no postage cost, you have to have a premium account.
This annoyed the heck out of me when they sprung it on me. By that time I had already payed in money and had “emotionally invested” in Revolut. Nasty trick, IMO.


#13

Hi there,

free delivery is only available for premium customers. You need to select the standard delivery for GBP 5.