I have been a good fan of Revolut, and been very satisfied with its service up UNTIL TODAY.
I first joined Revolut on August 2017 and decided on 14th Decto go for a free trial on Premium. By the time I joined as premium it was clearly displayed in the app and T&C that there was a FREE MONTH TRIAL for this service.
Today, 21 days only after I joined, I have decided to cancel my premium, before the free month trial would end.
I contacted customer service and requested a cancellation, and to my surprise they told me that they would need to charge £14 for this. They said that T&C changed but I did not received any notice or email communication in relation to this.
I was told that new T&C were notified by email to all customers on 2nd Jan, but I did not receive it. Moreover, how on earth they decided to change from 1 month free trial to 14 days even after the 14 days period would have already ended for many customers not been aware.
This is outrageous.
Has anyone had the same issue, if so please share with us your comments on this.
I am so disappointed now at Revolut that I will not only stop using this service but I will close all my accounts for good.