Phone number prevents signing in and singing up. Account inactive issue

Help Account
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I’m experiencing issues with my account related to my phone number. Despite attempts to sign in or sign up, I receive an error message. A service desk technician informed me that while an account was created, it’s inactive, and they closed it. However, I’m still unable to create a new account due to an unexpected error. Seeking guidance on resolving this matter

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Original Message:

Tengo el mismo inconveniente

Translated Message:

I have the same problem

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Hello @alice @Carolinasandoval :wave: ,

Welcome to our community. Sorry to hear about the trouble you are experiencing right now. :frowning_face:

May I know what is the error message you are getting? :thinking:

SG | Community Team

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A message appears when I enter the email address and come on : You already have an account. You have already created an account with another phone number.
As a result, I can’t move on and create an account

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@alice , Is there a possibility to utilise a different email address for the registration?:thinking:

SG | Community Team