Passcode Problem

Help Login Issues
1

I have the same problem but i just have a premium account notbusiness

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3

Hello @grund :wave:,

Welcome to our community. :r:

I can totally understand your concern regarding resetting the passcode. Kindly follow the basic troubleshooting steps first in order to complete the ‘forgot passcode’ steps successfully:

  • Clear cache & cookies: Ensure to clear the cache cookies on your phone.
  • Strong Wifi: Make sure to check your wifi connection
  • Updated version: Don’t forget to download the latest version of the Revolut app.
  • Restart device: Restart your device once

Once you complete all the above mentioned steps, please follow our ‘Reset Passcode’ steps carefully. Make sure you’re using your phone number or email associated with your Revolut account. Then follow the steps:

  1. Open the app and select ‘Login’
  2. Enter the phone number linked to your account and hit ‘Continue’
  3. Tap ‘Forgot your passcode?’
  4. Take a selfie or upload ID if required
  5. Create a new passcode (avoid consecutive/repeating digits)

You may be asked for a One-Time Passcode via SMS or email. If you can’t receive the SMS OTP, wait for the count to expire and tap ‘Resend code’ for email authentication.

:point_right: If you fail the verification process three times, you’ll be directed to the in-app chat support. Our support agents are always happy to help you.

Make sure you aren’t logged in to multiple devices or using a VPN. Hope this helps. :pray:

SG | Community Team

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