Not good services


#1

Hello I pay premium and I have problem to log in after I changed mobile phone number . I need send money but cant log in and no one is sorting this problem from revolut.


#2

Support is slow, how long have you been waiting?


#3

Did you type “live agent” in the inapp chat ?


#4

The inapp chat is a waste of time, I’ve tried it & gave up after a few hours. The customer service is absolutely abysmal on both the app & on this forum.

It’s about time Revolut introduced a support phone number & increased their support staff & options. It’s unusable & unworkable in it’s current state.


#5

Cant log in to app so cant using chat in app.


#6

Its been like this for at least the last year.


#7

Hi,
Unfortunately I have a problem with blocked account for security reasons more than 1 month ago without solution… and I made a claim again by app help center more 2 days ago and I had no been answered yet…I think with this bad customer service I dont dare to enter money and to operate normally… It is a pity. Regards. Francisco R.


#8

I’ve been trying the chat support for thelast7 hours without success…


#9

It’s a shame because :r: provides fantastic services !

But with the acceleration of the AML verification ( Perhaps requested by authorities following Banking licences ? ) and the number of customers ( 1m in November 2017, 1.5m in February 2018, 2m in June 2018 ) the support team(s) are not yet correctly sized…