Hi, I am signing up from US and trying to upload US Visa and another state ID. I have taken about a 100 pictures of my ID, but the app doesn’t move beyond that step. Doesnt verify the documents nor state an issue. Please help.
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Hello @hiraaa 
,
Welcome to our community. We are sorry to hear about your problem. 
We would request you to send us an email at help@revolut.com to cancel the existing registration. 
Once the existing registration is cancelled, please start by following the basic troubleshooting steps. 
- Clear cache & cookies: Ensure to clear the cache cookies on your phone.
- Strong Wifi: Make sure to check your wifi connection
- Updated version: Don’t forget to download the latest version of the Revolut app.
- Restart device: Restart your device once
After finishing these steps, please attempt to register once more and inform us if you encounter the same issue. 
SG | Community Team
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