Not able to move beyond "Pick an original document to upload"

Hi, I am signing up from US and trying to upload US Visa and another state ID. I have taken about a 100 pictures of my ID, but the app doesn’t move beyond that step. Doesnt verify the documents nor state an issue. Please help.


Hello @hiraaa :wave:,

Welcome to our community. Sad to hear about your problem. Kindly sent us an email at to cancel the existing registration. :pray:

Once the existing registration is cancelled, please start by following the basic troubleshooting steps. :arrow_double_down:

  • Clear cache & cookies: Ensure to clear the cache cookies on your phone.
  • Strong Wifi: Make sure to check your wifi connection
  • Updated version: Don’t forget to download the latest version of the Revolut app.
  • Restart device: Restart your device once

After finishing these steps, please attempt to register once more and inform us if you encounter the same issue. :hugs:

SG | Community Team

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