This might not be related to the name glitch. Auto top-up used to be not available for newly added cards straight away but after a while and several successful manual top-ups.
Well Ms. Support can be summarized as âI hope you understandâ and âthank you for your understandingâ and no, they donât know why it happens and no, they do not tell why it doesnât work and âthey have forwarded the problemâ (they have forwarded both of my now almost 3 years old still present problems so I have a pretty good internal image of where do they possibly forward those) and I âshould wait patientlyâ, preferably years. And she was sure I understood.
I guess that somewhere they are fighting with the new security measures between banks but they donât give a hoot about spending any seconds on working on its resolution as it would involve talking to a bank, which would involve work. It is really simple to say âit doesnât work for you, grin and bear it, we hope you understandâ.