Hello everyone 
,
Thank you for explaining the problem. Kindly follow the basic troubleshooting steps first 
- Clear cache & cookies: Ensure to clear the cache cookies on your phone.
- Strong Wifi: Make sure to check your wifi connection
- Updated version: Don’t forget to download the latest version of the Revolut app.
- Restart device: Restart your device once
Once you complete the steps, to reset your forgotten Revolut app passcode, make sure you’re using your phone number or email associated with your Revolut account. Then follow the steps:
- Open the app and select ‘Login’
- Enter the phone number linked to your account and hit ‘Continue’
- Tap ‘Forgot your passcode?’
- Take a selfie or upload ID if required
- Create a new passcode (avoid consecutive/repeating digits)
You may be asked for a One-Time Passcode via SMS or email. If you can’t receive the SMS OTP, wait for the count to expire and tap ‘Resend code’ for email authentication.
If you fail the verification process three times, you’ll be directed to the in-app chat support. Our support agents are always happy to help you. Make sure you aren’t logged in to multiple devices or using a VPN.
Welcome to our community @Tay1. 
SG | Community Team