My card is blocked.


For some strange reason my card is blocked.

No response so far from Chat support.

Nothing unusual today about either my usage or the vendor I’m using.

I have £34 on the card and was trying to pay £2.20.

Please can you help?



Have you tried to unblock your card yourself within the app?


when its in this state you can’t access any function within the app other
than chat.


Yes. It is a diffence if “just” the card is blocked or the account.