Yesterday the app crashed on my phone and when I reopened the app it asked for my phone number to access my account but takes me through a whole new signup process as if it does not recognize me as an existing user. The app does not provide an email sign in. Nor does it seem to ask for ‘existing users’ signing. So now I seemingly have a new account. I added funds to validate, then tried to add my existing physical card, but that won’t work. I have no idea how to get back to my old account which has money in it which I need to access ASAP.
I have tried for 2 days to get help through the app chat but so far got no where.