It says incorrect password when I try to log in

Help Login Issues
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1

I’ve been trying to log into my revolut but it says incorrect passcode even though the passcode is correct. I’ve tried to get an OTP sent to my email,phone number as sms or through call. It still doesn’t work and I don’t receive any codes at all. I urgently need to access my account. Can anyone please assist. I already sent an email but it’s taking too long to get a response

3

@Leonard1 Hello, Welcome to the community. :blush:

I understand how frustrating this must have been. Here are a few troubleshooting steps which you can try :

  1. Double-Check Pass code: Ensure you’re entering the correct pass code, considering caps lock and any special characters.
  2. Check for App Updates: Make sure you’re using the latest version of the Revolut app.
  3. Try a Different Device: If available, try logging in from a different device to rule out device-specific issues.
  4. Clear App Cache: If you are an android user, try clearing the Revolut app’s cache. This can sometimes resolve login problems caused by temporary data glitches.

Veda | Community team